Returns & Exchanges Policy
Hassle-Free Returns & Exchanges for Lingerie
At Envy Her Moms, we understand that finding the perfect fit is essential. That’s why we offer a straightforward and customer-friendly returns and exchanges policy for all our lingerie items.
Easy Returns
Return any unworn items within 10 days for exchange
Free Exchanges
Exchange your lingerie for a different size or style at no additional cost.
Our Returns & Exchanges Policy
At Envy Her Moms, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your lingerie, you can exchange it within 10 days of the purchase date. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate an exchange, simply contact our customer service team, and they will guide you through the process. We also offer free exchanges, so you can find the perfect fit without any extra cost.
Frequently Asked Questions
Find answers to common questions about our returns and exchanges policy for lingerie items.
What is your return policy for lingerie?
We do not have refund policy. However, we are here to assist you in getting the right size and fit!
How do I initiate a return?
Contact our customer service team to start the return process. They will provide you with all the necessary instructions.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on worn or washed lingerie items.
Can I exchange my lingerie for a different size?
Yes, we offer free exchanges for different sizes or styles within 10 calender days of purchase.
How long does it take to process a return?
Returns are typically processed within 5-7 business days after we receive the item.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs, but exchanges are free of charge.
What if I received a defective item?
If you receive a defective item, please contact our customer service team immediately for a replacement or refund.
Can I return lingerie bought on sale?
No, sale items are not eligible for returns or exchanges.
Do you have free shipping for returning customers?
Yes, we do have free shipping for returning customers. Simply contact us for the coupon code.
Phone
(+65) 9389 7240
hello@envyherlingerie.com
Address
69 Oxley BizHub Lobby 3, Ubi Road 1 #08-22/23 Singapore 408731
Need Assistance with Returns or Exchanges?
If you have any questions about our return and exchange policy, or if you need help initiating a return, please don’t hesitate to reach out. Our team at Envy Her Moms is here to ensure your complete satisfaction.